Terms & Conditions



“us”, “we” and “our” refers to MookieMerino which is a brand owned by Messis Group Limited. Messis Group Limited operates the https://mookiemerino.com website (the “Service”)
Privacy PolicyThe data controller of this website is Messis Group Limited/ MookieMerino whose office is situated at 204/5 Tower Road, Sliema SLM1602, Malta.

This privacy policy describes MookieMerino current policies and practices with regard to personal data which you provide to MookieMerino and explains how we use and protect any information that you provide when you use our website www. MookieMerino.com.

The term “personal data” refers to personally identifiable information about you, such as your name, birth date, e-mail address or mailing address, and any other information that is identified with you personally.
Notification of Changes to this PolicyMookieMerino is continually improving and adding new functionalities and features to its website and improving/adding to our existing products and services. Because of these ongoing changes, changes in the law, and the changing nature of technology, MookieMerino ‘s data practices will change from time to time. If and when our data practices change, we will post the changes on our website to notify you of the changes, on the Terms & Conditions page. You can see the version of the Privacy Policy by looking at the “effective date” at the top of this aforementioned page. We encourage you to check this page frequently.
Personal Data CollectedMookieMerino may collect information that you voluntarily give when you use our website. For example, you may use this site to purchase products or to ask questions. When you fill out a form on our website, you may provide your name, email address, phone number, mailing address or other personal information.

In addition to the information you provide when you use our website, we use technology to collect anonymous information about the use of our website. For example, we use technology to track how many visitors access our website, the date and time of their visit, which pages they view, time spent on those pages, location data (this feature is only if you give us permission), etc. This technology does not identify you personally. It simply enables us to compile statistics about our visitors and their use of our website. We and our business partners use this anonymous data and may share it with third parties to improve the content and functionality of our websites, to better understand our customers and markets, and to improve our products and services.

Our website also uses session cookies which are small pieces of data that the site transfers to the user’s computer hard drive when the user visits our website. Session cookies do not collect information from the user’s computer, they typically store information in the form of a session identification that does not personally identify the user.
Use of Personal DataWhen you provide your personal data on the website, MookieMerino uses that personal data to

1. answer your query;

2. organise and pack your order;

3. for customer support;

4. to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;

5. to monitor the usage of our service;

6. to gather analysis or valuable information so that we can improve our service, etc.

We may transfer personal data to business partners (a warehouse that will fulfil your order for example), including our web hosting provider and other data processors who shall strictly process your data in terms of our instructions. Personal information is collected to help us improve the content and functionalities of our website, to better understand our clients and the markets in which they operate, and to improve our products and services. We and our business partners (i.e. newsletter technical provider MailChimp) may use this information to contact you in the future to tell you about products or services we believe will be of interest to you. If we do so, each communication we send you will contain instructions permitting you to “opt-out” or cancel the subscription.

Similarly, we may provide subscription/newsletter email services, either directly or through business partners, which enable you to receive current news about us. For all such services, we will provide an opportunity to “opt-out”or cancel the subscription.

We will never pass on your contact details/information to a third party which has as objective to promote/sell unrelated products, only MookieMerino /Messis Group Limited will get in touch with you. We don’t like spam either.
Requirements and Criteria for ProcessingAs a data controller, we shall process your personal data in accordance with its obligations in terms of the applicable data protection legislation and subsidiary legislation thereto. We may process your personal data because we need to perform a contract with you, you have given us permission to do so, the processing is in our legitimate interests and it’s not overridden by your rights, for payment processing purposes and to comply with the law.

Retention of Personal DataWe will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.

Disclosure of your Personal DataWe may share some or all of the personal data collected through this website with our business partners who use this data in accordance with this privacy policy. Both MookieMerino and our business partners may share personal data collected through our website with third-party vendors who act for or on our behalf or for our business partners (for example companies that provide support services to us: including data processing services, or that help us market our products and services). These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose. In addition, there may be some other, limited circumstances in which we or our business partners may share or transfer the personal data in our databases, for example, to comply with a legal requirement, for the administration of justice, to protect your vital interests, or in the event of a corporate sale, merger, reorganisation, dissolution, or similar event.

While no method of data transmission is guaranteed against unlawful third party interception or other misuse, we use commercially reasonable efforts to ensure protection of your data including industry standard encryption.

Security of DataThe security of your data is important to us, however no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service ProvidersWe may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

1. Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

2. Behavioural Remarketing

We may use remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

2A. Google AdWords, provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout) for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

2B. Facebook, provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/568137493302217

To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA, the Digital Advertising Alliance of Canada in Canada or the European Interactive Digital Advertising Alliance in Europe, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

3. Email Marketing

We currently use MailChimp, provided by The Rocket Science Group LLC. To review their own Privacy Policy we recommend you visit their website: https://mailchimp.com/legal/privacy/

4. Website Hosting

We currently use SiteGround. You can familiarise yourself with their Privacy Policy here: https://www.siteground.com/viewtos/privacy_policy

5. Fulfilment Warehouse

We are currently partnering with MyWarehouse, provided by http://www.orderfulfilment.co.uk. You can read their Privacy Policy here which states your information is only used for addressing your parcel: https://www.orderfulfilment.co.uk/privacy-policy/

6. Affiliates

We have affiliates that are third-party/independent companies. These independent companies are paid a commission by us when a customer buys our products through their marketing efforts.

Please note that these affiliates’ websites have their own privacy policies and that we are not responsible or liable for these policies.

PaymentsWe may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors). We currently use:

  1. PayPal, provided by PayPal Inc. You can read PayPal’s Privacy Policy here: https://www.paypal.com/us/webapps/mpp/ua/privacy-full
  2. Stripe. You can read their Privacy Policy here: https://stripe.com/en-gb-sg/privacy

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.

Links to Other WebsitesThis privacy policy applies only to our website. Our website contains hyperlinks to other websites that are not operated by us or our business partners. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of these third party websites or any association with their operators. When connecting to such other websites you will no longer be subject to this privacy policy but to the privacy policy of the new website. We do not control these websites and we are not responsible for their data practices and we advise that you review their own privacy policy.
Rectification/DeletionWe shall at your request, immediately rectify, block or erase your personal data.

We also shall notify any third party or business partner to whom the data has been disclosed about the measures undertaken as aforesaid.

Provided that no such notification needs be provided if it is shown to be impossible or it will involve a disproportionate effort.
Access to your Personal DataYou may exercise your right to access the data held about you by us, by submitting your request in writing to us, proved that such requests are made at reasonable intervals.

We shall provide you the below information in a written form:

  • actual personal information relating to you which is processed;
  • where this information has been collected;
  • the purpose of the processing;
  • to which recipients or categories of recipients the information is disclosed; and
  • knowledge of the logic involved in any automatic processing of data concerning the data subject.

Although all reasonable efforts will be made to keep your information updated, you are kindly requested to inform us of any change referring to the personal data held by us. In any case if you consider that certain information about you is inaccurate, you may request rectification of such data.

Children’s PolicyWe do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Governing LawThis privacy policy is governed by and construed in accordance with the laws of the Republic of Malta and relevant EU legislation.
Questions About our Privacy PolicyIf you have any questions about this privacy policy please contact us on info@mookiemerino.com


What are cookies?Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely – anonymously – identify your browser or device. They are not able to search your computer, cannot introduce viruses to your computer and do not contain personal identifying information about you.

What are cookies used for?Cookies allow a site or services to know if your computer or device has visited that site or service before. Cookies can then be used to help understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences (like language), and generally improve your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.

What types of cookies does MookieMerino use?

There are generally four categories of cookies: “Strictly Necessary,” “Performance,” “Functionality,” and “Targeting.” MookieMerino routinely uses all four categories of cookies on the Service. You can find out more about each cookie category below.

  1. Strictly Necessary Cookies. These cookies are essential, as they enable you to move around the Service and use its features, such as accessing logged in or secure areas.
  2. Performance Cookies. These cookies collect information about how you have used the Service, for example, information related to the unique username you have provided, so that less strain is placed on our backend infrastructure. These cookies may also be used to allow us to know that you have logged in so that we can serve you fresher content than a user who has never logged in. We also use cookies to track aggregate Service usage and experiment with new features and changes on the Service. The information collected is used to improve how the Service works.
  3. Functionality Cookies. These cookies allow us to remember how you’re logged in, whether you chose to no longer see advertisements, whether you made an edit to an article on the Service while logged out, when you logged in or out, the state or history of Service tools you’ve used. These cookies also allow us to tailor the Service to provide enhanced features and content for you and to remember how you’ve customized the Service in other ways, such as customizing the toolbars we offer in the right column of every page. The information these cookies collect may be anonymous, and they are not used to track your browsing activity on other sites or services.
  4. Targeting Cookies. MookieMerino, our advertising partners or other third party partners, may use these types of cookies to deliver advertising that is relevant to your interests. These cookies can remember that your device has visited a site or service, and may also be able to track your device’s browsing activity on other sites or services other than MookieMerino. This information may be shared with organizations outside MookieMerino, such as advertisers and/or advertising networks to deliver the advertising, and to help measure the effectiveness of an advertising campaign, or other business partners for the purpose of providing aggregate Service usage statistics and aggregate Service testing.

How long will cookies stay on my device?The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.

First and third party cookiesFirst-party cookies are cookies that belong to MookieMerino, third-party cookies are cookies that another party places on your device through our Service. Third-party cookies may be placed on your device by someone providing a service for MookieMerino, for example to help us understand how our service is being used. Third-party cookies may also be placed on your device by our business partners so that they can use them to advertise products and services to you elsewhere on the Internet.

How to control and delete cookiesIf you want to delete cookies follow the instructions at http://www.wikihow.com/Clear-Your-Browser%27s-Cookies. If you wish to disable your browser from receiving cookies follow the instructions at http://www.wikihow.com/Disable-Cookies. Note that if you set your browser to disable cookies, you may not be able to access certain parts of our Service and other parts of our Service may not work properly. You can find out more information cookie settings at third-party information sites, such as www.allaboutcookies.org.

There is also type of cookie called a “Flash Cookie” which is not covered by the above – to delete these go here: http://www.adobe.com/support/documentation/en/flashplayer/help/settings_manager07.html

Trademarks/Intellectual Property

The content found on this website is the property of MookieMerino /Messis Group Limited and is protected by trademarks. It may be displayed, re-formatted and printed for your personal, non-commercial use only. You may not copy, transmit, amend, reproduce or redistribute in any form whatsoever information contained on this website without the prior written consent from us. The trademarks include brand and company names, tag lines, logos, product design, website designs as well as any element of the corporate identity. Authorisation to reproduce material from websites linked to this website must be obtained from the copyright-holder concerned.